"When it comes to communicating effectively, one of the biggest challenges a lot of admins have is saying no. It’s in our nature to want to help anyone and everyone. Sometimes we feel like we have to say yes because of who is asking; other times we get caught off guard and end up saying yes before we had the chance to reason through the decision. But saying yes when we should say no often leads to decreased productivity and unhealthy amounts of stress." - Julie Perrine